Privacy Policy

Effective Date: 1st January, 2026
Last Updated: 1st January, 2026

AIDAA (“AIDAA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the AIDAA platform, website, applications, and related services (collectively, the “Services”).

By accessing or using AIDAA, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

Name, email address, and phone number
Business name and business contact information
Account login credentials
Billing and payment-related information
Customer, lead, and contact data managed within AIDAA
Communications sent through the platform (email, SMS, WhatsApp)

1.2 Information Collected Automatically

When you use AIDAA, we may automatically collect:

IP address and device identifiers
Browser type and operating system
Usage data and interaction logs
Cookies and similar tracking technologies

1.3 Information from Third-Party Integrations

If you connect AIDAA with third-party services (such as CRM platforms, booking tools, messaging providers, or payment processors), we may receive information from those services as authorized by you.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain the AIDAA platform
Manage leads, appointments, pipelines, and customer records
Enable communication via email, SMS, and WhatsApp
Power AI-driven automation and workflows
Generate and process invoices and payments
Integrate with third-party tools and services
Improve performance, security, and user experience
Comply with legal and regulatory obligations

We do not sell your personal data.

3. AI & Automated Processing

AIDAA uses artificial intelligence and automated systems to analyze interactions, generate responses, and assist with tasks such as appointment booking, invoicing, and payment confirmation.

These processes operate based on configurations and permissions defined by you. You remain responsible for reviewing, managing, and approving AI-driven activities within your account.

4. Communications Data

Messages sent or received through AIDAA via email, SMS, or WhatsApp may be processed and stored solely to provide communication and automation features.

You are responsible for ensuring that you have obtained appropriate consent from your customers to communicate with them.

5. Data Sharing & Disclosure

We may share information in the following situations:

Service Providers: With trusted vendors that help operate our Services
Integrations: With third-party platforms you choose to connect
Legal Requirements: When required by law or legal process
Business Transfers: In connection with a merger, acquisition, or asset sale

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent where applicable.

9. Cookies & Tracking Technologies

AIDAA uses cookies and similar technologies to improve functionality, analyze usage, and enhance security. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

AIDAA is not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. International Data Transfers

Your data may be processed in countries other than your own. We take reasonable steps to ensure appropriate data protection safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

AIDAA
Email: privacy@cr8tify.com
Address:28 Inuwa Wada Crescent, Utako, Abuja, Nigeria